We want you to be completely satisfied with your purchase from Alpha One Greek Promotional Items LLC. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy. You may return or exchange any item within 30 days of purchase as long as it is unused, unaltered and in its original packaging. Please note that certain items, such as custom orders or personalized items, may not be eligible for return or exchange. Items that are not defective or damaged will incur a 15% restocking fee. Returns do not include shipping costs. If you have any questions about our return and exchange policy, please don't hesitate to contact us.