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  • When can I expect my custom order?
    Custom orders ship within 14-21 business days after payment receipt. We work extremely hard to process your custom order as quickly as possible without sacrificing quality and craftsmanship. Please allow us this working time. We do provide rush shipments at an additional cost.
  • Where is my order?
    In stock items ship within 3 business days of payment receipt. If the item you have ordered is not in stock, however, it will be shipped within 10-14 business days. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
  • How does shipping work?
    Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.
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